SHIPPING & RETURNS

Shipping Policy

All ready stock products, upon payment, will be shipped within 3 working days. For pre-order products, they will be shipped in 5-7 working days. The delivery time depends on the courier service (Poslaju, DHL, J&T Express or Pgeon) which is outside of my control. However, based on my personal experience, this usually takes 3-7 working days. This does not take into account various special circumstances where delivery may be delayed due to public holidays or other unforeseen reasons. 

For domestic shipping within Malaysia, the shipping fee is RM8 for West Malaysia, and RM14 for East Malaysia. Unfortunately, we do not provide international shipping for now, however, we are currently working on this, so stay tuned.

Return & Exchange Policy

Please note that all items are handmade and limited. We do not accept refund/return/exchange/cancellation once the order has been paid. I want you to be happy with what you bought, if your purchase received is damaged, please email me at sogingerful@gmail.com within 3 days of package received. Repairs or replacements will be decided on a case to case basis and the return shipping cost is borne by the buyer.

All items are slow made by yours truly, hence some variations and imperfections are to be expected. As such, minor flaws like lines or air bubbles will not be considered as defects. Better yet, these flaws add to the individuality of the products.